Privacy Policy

At Urban Petals, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

Personal Information: Name, email address, phone number, delivery address, payment information

Order Information: Purchase history, delivery preferences, subscription details

Technical Data: IP address, browser type, device information, cookies

Communications: Messages sent through our contact forms, emails, or customer service interactions

How We Use Your Information

• • Process and fulfill your orders
• • Manage subscriptions and recurring deliveries
• • Send order confirmations and delivery notifications
• • Provide customer support
• • Improve our products and services
• • Send marketing communications (with your consent)
• • Comply with legal obligations
• • Prevent fraud and enhance security

Information Sharing

We do not sell your personal information. We share data only with:

• • Delivery partners to fulfill orders
• • Payment processors (Stripe, PayPal) to handle transactions
• • Email service providers for communications
• • Analytics services to improve our website
• • Law enforcement when legally required

Your Rights

You have the right to:

• • Access your personal data
• • Request corrections or updates
• • Delete your account and data
• • Opt-out of marketing communications
• • Export your data
• • Object to data processing

To exercise these rights, contact us at privacy@urbanpetals.com

Cookies

We use cookies to:

• • Remember your preferences and shopping cart
• • Analyze website traffic and usage
• • Personalize your experience
• • Deliver relevant advertisements

You can disable cookies in your browser settings, though this may affect website functionality.

Data Security

We implement industry-standard security measures:

• • SSL encryption for all transactions
• • PCI-compliant payment processing
• • Regular security audits
• • Encrypted data storage
• • Restricted employee access to personal data

Contact Us

Questions about this privacy policy?

Email: privacy@urbanpetals.com

Phone: (212) 555-1234

Mail: Urban Petals Privacy Team
123 Greene Street
SoHo, New York 10012